Gurugram BPTP Park Serene Residents Stop Maintenance Payments Over ₹2 Crore Charges Dispute
Gurugram, August 24, 2026: Residents of BPTP Park Serene in Sector 37D, Gurugram have decided to withhold future maintenance payments, escalating their dispute with the builder over the delayed handover of maintenance services to the residents’ welfare association (RWA).
The RWA has demanded that the builder complete the formal handover and resolve disputed maintenance charges before residents resume payments.
Why Are Residents Withholding Payments?
According to the RWA, maintenance of the society continues to be managed by BPTP/BPMS even though residents have repeatedly sought a formal transfer to the elected RWA.
Residents allege that the handover has been delayed by repeated changes to the proposed memorandum of understanding (MoU), including clauses they consider conflicting.
The RWA claims the disputed management and dewatering charges have an annual financial impact of around ₹2 crore on residents.
Residents Seek Financial Records and Charge Revision
The association has also raised concerns over the availability of maintenance-related financial records.
Residents had earlier demanded documents including income statements, bank transactions and vendor payment details.
The latest resolution calls for a halt to payments towards CAM, club, water and other maintenance charges until the handover process begins and disputed charges are withdrawn or recalculated.
Builder Rejects Residents’ Claims
BPMS has rejected the allegations, calling them “entirely false and without basis”.
The company said it has shared documents supporting the actual expenses and remains committed to completing the handover.
BPMS managing director Shyam Sunder said discussions with the RWA have been continuing for more than four years, but changing requirements from the association have prevented the process from being completed.
What This Means for BPTP Park Serene Homeowners
The dispute highlights an important issue for apartment owners: maintenance handover can directly affect how common-area expenses, services and society finances are managed.
For residents, a transparent transfer of maintenance infrastructure, financial records and vendor obligations can provide greater clarity over recurring charges and the management of common facilities.
The dispute remains unresolved, with residents pushing for a formal handover and recalculation of charges while the builder maintains that it has been working towards the transfer.